Sip & Quench Co. Return Policy
Thank you for shopping with Sip & Quench Co. We value your satisfaction and are committed to providing high-quality products. Below is our return policy to ensure a smooth experience.
Eligibility for Returns
1. Timeframe: Returns must be initiated within 30 days of purchase.
2. Condition: Items must be unused, undamaged, and in their original packaging. Used or washed straws and cases cannot be returned due to hygiene reasons.
3. Proof of Purchase: A valid receipt or order confirmation is required.
Non-Returnable Items
Customized or personalized items.
Items purchased on clearance or as part of a final sale.
Return Process
1. Contact Us: Email our customer service team at info@sipandquench.com with your order number and reason for the return.
2. Approval: Once approved, you will receive instructions on how to return your item.
3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
Refunds
Refunds will be issued to the original payment method once the returned item is received and inspected.
Please allow up to 10 business days for the refund to be processed.
Exchanges
If you'd like to exchange an item, please initiate a return and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@sipandquench.com with a photo of the issue. We will provide a replacement or refund at no additional cost.
For any questions or concerns, please don’t hesitate to reach out to our customer service team. Thank you for choosing Sip & Quench Co.!